Business messages as legal evidence
How emails become evidence and which phrases create extra risk.
Emails and chats are often used as evidence in disputes.
A short sentence can look like admission of fault or a compensation promise.
Below are risky examples and safer alternatives.
What the main problem is
Written messages fix your position. In disputes they can be treated as official statements.
If wording sounds like admission of fault, it is hard to walk back.
Example of risky wording
Phrases that look like admission of fault.
Risky phrasing examples
- We admit we missed the deadline.
- Yes, this is our mistake.
- We will compensate all losses.
Yes, this is our mistake. We will compensate all losses.
Why this can cause problems
Written admission becomes documented evidence.
It strengthens the other party's position.
Why this is risky
- The phrase can become key evidence.
- Negotiations become harder.
- Financial exposure increases.
How to phrase it more safely
Use neutral language and focus on next steps.
If unsure, check the message before sending and remove risky admissions.
We are reviewing the cause of the delay and will share findings.
We can discuss a solution after analysis.
We will propose a plan shortly.
What to double-check before sending
Avoid admitting fault before facts are verified.
Separate investigation from responsibility.
Risky phrasing examples
- State that you are investigating.
- Do not promise compensation prematurely.
- Share the next update timing.
Check your message before sending
SendSafe will highlight risks and suggest safer wording.