Knowledge Base for Safe Business Communication
Short SendSafe guides on business communication risks and safer wording.
Use them before sending an email to reduce legal and reputational risk.
How to read the risk score
What the score means, why it matters, and how to decide whether a message should be rewritten.
Tone and commitment risks
How to avoid harsh tone, pressure, and promises that sound like guarantees.
Legal risks in emails
Phrases that can be read as an offer, guarantee, or acceptance of terms.
Choosing rewrite modes
When to use Conservative, Balanced, or Minimal and how they differ.
Which email phrases create legal obligations
Phrases that sound like guarantees or acceptance and safer alternatives.
Risky phrases in business communication
Common phrases that sound like guarantees, pressure, or obligations.
What you should not write to a client without a contract
Phrases that create obligations before a contract is signed.
How to reschedule deadlines without conflict
How to communicate a delay calmly without pressure or extra promises.
Promises vs intentions — wording risks explained
Where intention becomes a promise and how to avoid extra expectations.
How to respond to claims in writing
Neutral, safe replies to claims without admitting fault.
Business messages as legal evidence
How emails become evidence and which phrases create extra risk.
How to safely say "we'll try"
How to express effort without turning it into a promised outcome.
How to phrase a client email correctly
A practical guide to writing client emails without overpromising or creating extra expectations. Here are clear examples and safer wording.
How to write a business email properly
Clear structure and safer wording: how to write business emails without pressure or unnecessary promises.
How to point out a missed deadline correctly
How to address a missed deadline without escalation and agree on clear next steps.