Knowledge Base for Safe Business Communication
Short SendSafe guides on business communication risks and safer wording.
Use them before sending an email to reduce legal and reputational risk.
How to read the risk score
What the score means, why it matters, and how to decide whether a message should be rewritten.
Tone and commitment risks
How to avoid harsh tone, pressure, and promises that sound like guarantees.
Legal risks in emails
Phrases that can be read as an offer, guarantee, or acceptance of terms.
Choosing rewrite modes
When to use Conservative, Balanced, or Minimal and how they differ.
Which email phrases create legal obligations
Phrases that sound like guarantees or acceptance and safer alternatives.
Risky phrases in business communication
Common phrases that sound like guarantees, pressure, or obligations.
What you should not write to a client without a contract
Phrases that create obligations before a contract is signed.
How to reschedule deadlines without conflict
How to communicate a delay calmly without pressure or extra promises.
Promises vs intentions — wording risks explained
Where intention becomes a promise and how to avoid extra expectations.
How to respond to claims in writing
Neutral, safe replies to claims without admitting fault.
Business messages as legal evidence
How emails become evidence and which phrases create extra risk.
How to safely say "we'll try"
How to express effort without turning it into a promised outcome.
How to phrase a client email correctly
A practical guide to writing client emails without overpromising or creating extra expectations. Here are clear examples and safer wording.
How to write a business email properly
Clear structure and safer wording: how to write business emails without pressure or unnecessary promises.
Safe client email example
A ready-to-use client email example with neutral tone and no extra promises.
How to point out a missed deadline correctly
How to address a missed deadline without escalation and agree on clear next steps.
How to respond to an aggressive client email
How to de-escalate, keep a professional tone, and document facts without admitting fault.
How to say no to a client politely
How to decline without conflict: clear boundaries, professional tone, no false promises.
How to ask for payment without triggering a dispute
How to request payment politely, keep a professional tone, and avoid conflict triggers.
How to agree on a budget without overpromising
How to discuss a budget in email without guarantees or vague commitments.
How to confirm agreements in email
How to document agreements in an email without creating unnecessary obligations.
How to write a follow-up without pressure
How to remind politely without sounding pushy or losing the relationship.
How to explain a delay on your side
How to communicate a delay clearly without losing trust or making risky promises.
How to point out a client data mistake politely
How to notify a client about a data mistake without blame, so the issue gets fixed quickly and calmly.