What you should not write to a client without a contract
Phrases that create obligations before a contract is signed.
Before a contract is signed, emails are especially sensitive. A single promise can look like a final agreement.
The risk often comes from confirming details too early.
Below are risky phrases and safer replacements.
What the main problem is
Before signing, you should avoid language that sounds like final agreement.
Emails that read like offers can be used as evidence later.
Example of risky wording
These are statements to avoid early on.
Risky phrasing examples
- We already agreed on price and timeline.
- We guarantee completion of all work.
- We take on all project risks.
We already agreed on price and timeline and guarantee full completion.
Why this can cause problems
Such wording creates expectations without legal safeguards.
Emails can be treated as an offer in disputes.
Why this is risky
- It signals final agreement too early.
- Limits ability to refine details later.
- Raises the chance of claims.
How to phrase it more safely
Make it clear that terms are preliminary and will be fixed in the contract.
If unsure, check the message before sending and remove risky wording.
We are discussing preliminary pricing and timelines.
Final terms will be set in the contract.
We can review risks and responsibilities separately.
What to double-check before sending
Avoid words like “agreed”, “confirmed”, or “guarantee” before signing.
Clearly separate discussion from final agreement.
Risky phrasing examples
- Use “preliminary” or “draft”.
- Refer to the contract for final terms.
- Avoid taking responsibility without scope.
Check your message before sending
SendSafe will highlight risks and suggest safer wording.