Risky phrases in business communication
Common phrases that sound like guarantees, pressure, or obligations.
Some phrases look harmless but create risk in business emails.
They can sound like guarantees, pressure, or acceptance of terms.
Below are examples and safer replacements.
What the main problem is
Categorical wording raises expectations and locks commitments.
Even if you meant a plan, the email can look like a guarantee.
Example of risky wording
These are common phrases worth rewriting.
Risky phrasing examples
- We will definitely meet the deadline.
- This is the final price, no discussion.
- We guarantee the result.
We will definitely meet the deadline, the price is final, no changes allowed.
Why this can cause problems
Categorical wording turns into a commitment.
Clients may treat the email as a binding agreement.
Why this is risky
- Reduces negotiation flexibility.
- Raises expectations beyond reality.
- Creates grounds for claims.
How to phrase it more safely
Use conditional wording and clarify assumptions.
If unsure, check the message before sending to remove risky phrases.
We plan to meet the deadline and will update if risks appear.
Price is confirmed after scope approval.
We will do our best to achieve the result.
What to double-check before sending
Look for words that sound like guarantees or ultimatums.
Add conditions and context.
Risky phrasing examples
- Replace “definitely” with “plan” or “expect”.
- State what the timeline depends on.
- Avoid “no discussion” or “final” without context.
Check your message before sending
SendSafe will highlight risks and suggest safer wording.