How to read the risk score
What the score means, why it matters, and how to decide whether a message should be rewritten.
A risk score is a quick signal of how likely a message is to create problems. It helps you decide if you should revise the wording.
A common mistake is to look only at the number and ignore the reasons. That leaves risky phrases in the message.
Below is a practical explanation of what increases the score and how to lower it.
What the main problem is
The score is not a quality rating. It highlights phrases that can be read as guarantees, pressure, or legal commitments.
If you ignore the details, a single sentence can turn a normal email into a risky promise.
Example of risky wording
The same request can be neutral or binding, depending on how it is phrased.
Risky phrasing examples
- We guarantee delivery tomorrow.
- We commit to compensate any delays.
- We accept any penalties.
We confirm the timeline: everything will be ready tomorrow. We guarantee the result and will cover any losses if we are late.
Why it is risky
- Unconditional promises can be treated as guarantees.
- The wording creates legal obligations.
- It removes your flexibility if conditions change.
We plan to deliver tomorrow if the scope remains unchanged.
We can discuss compensation in case of significant delay.
Penalties and liability are handled in the agreement.
Why this can cause problems
Recipients treat bold wording as a commitment. If anything slips, the email becomes evidence of a promise.
Even if you meant it as a plan, the text may look like a guarantee in a dispute.
Possible consequences
- Unrealistic expectations and frustration.
- Disputes about fixed timelines or outcomes.
- Trust loss after any deviation.
How to phrase it more safely
Add conditions and boundaries: what depends on approval, what can change, what is preliminary.
If you are unsure, you can check the message before sending and replace risky phrases.
We plan to deliver tomorrow if the scope stays the same.
We can discuss compensation if a delay becomes significant.
Liability details are defined in the agreement.
What to double-check before sending
Look for words that sound like guarantees: “definitely”, “guarantee”, “always”. Replace them or add conditions.
Make sure the email reads as a plan, not a binding promise.
Risky phrasing examples
- State what the timeline depends on.
- Separate intentions from obligations.
- Avoid categorical wording.
Check your message before sending
SendSafe will highlight risks and suggest safer wording.